Frequently Ask Questions

How long does it take to build a new website or revamp a website?

A simple responsive website (choose from templates) may take around 2 – 4 weeks. A custom website from scratch takes more time ranging at least 2 to 6 months depending on requirements and functionality. All these also depend on how much input the client can provide during the planning & revision stage such as your availability with feedback, how soon the content is ready (eg: product or company images, introduction etc) which all affects the speed in completing the website.

Who will prepare the content write-up ?

We understand that you’re the expert in your business industry as you know well on your product and services so best if it comes from the client side. Also, if a client is able to provide the content, it will speed up the time in completing the website too.

Can you help me source photos for the website?

Yes, we will help to source royalty free stock images for your websites but the numbers of images vary according to packages.

What will you need from me to do the website?

We will require below list of items before strating to work on the projects:

  • Company Logo in PNG format
  • Images about your business, products & services
  • Images of workplace (If you do have)
  • Any videos you would like to add in the website
  • Content for the website including Contact details (Address, email, contact info)
  • Your company brand colour scheme
  • All Social Media account links
Are your packages included hosting and domain?

It depends on which package you choose. We have packages that come with 1 year free hosting. However, the domain is not included, we will help to register a new domain for you and it costs from RM60/year.

What is your payment method?

Once you have decided to proceed with our services, we will send you the invoice for payment. 40% advance payment deposit is needed to pay before we proceed to start the project. The following 60% is taken upon the website going live and the project is completed. We accept Malaysia bank transfers for now.

How do we communicate throughout the website build?

Before working together, we will have a quick discussion with the client over phone call or zoom / google meetup to discuss the project. Once we get started, most of the communication will take place over email and WhatsApp if necessary or needed. (we might have a group chat on WhatsApp for quicker response.)

Which platform do you use to build the website?

For now, we use only WordPress to build the websites for our clients. WordPress is a platform that is easily accessible for our clients to update themselves, not to say it is search engine and mobile friendly. It is also easier to integrate with third party companies or plugins should you require special functions for your website. WordPress is by far the most popular open source Content Management System (CMS) used by approximately 75 million websites in the world.

After the website is completed and lived / published, can I request amendment again?

Yes, but do take note that any request for amendments after the website is confirmed and published will be charged under maintenance hour.

Can I edit certain code or update the website by myself?

Yes, we do encourage our clients to update the website by themselves. After the completion of the project, we will provide a simple guide and on spot training (online meeting) for clients to update certain sections upon clients’ requests. However, we do not advise clients to edit the code by themselves if they do no have the expertise. If clients face problems or fail to update even after the guide is provided, we can help to troubleshoot with minimal charges.

If I do not renew the domain and hosting with you, can I still keep the website?

Kindly take note that your website will remain lived and published as long as you renew your domain and web hosting with us yearly. If you wish to switch to another web hosting provider, do contact us.

Email Address


Call Us

+6017- 310 9568

WhatsApp Us

+6017- 310 9568

Copyright © 2021 Niji Creative. All rights reserved.  FAQs  |  Privacy Policy
Making Digital Beautiful.